3CX Features & Editions

 

PBX Edition (Free)

Standard

Pro / Enterprise

General Features
Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported 8 4=>1,024 4=>1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways Single SIP Trunk
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) No G729
Call Reporting  
Call Parking / Pickup  
Call Queuing  
Call Recording  
Intercom/ Paging  
Call Recordings Management  
       
Management and Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)  
Scheduled Restore    
Inbuilt Fail Over Functionality incl. Standby Licence     Yes / Standby Licence in Enterprise only
       
Unified Communications
See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls  
Receive Faxes via Email as PDF  
Integrated Fax Server  
Integrate Offices with 3CX Bridge  
View Presence of Bridged PBXs    
       
Call Center / Contact Center
Advanced Queue Strategies    
Advanced Call Reporting    
Real Time Queue Statistics    
Queue Reports    
Barge In / Listen In / Whisper    
Query Customer Name Based on Caller ID    
Ability to Use the 3CX Clients API    
Link Company Directory with LDAP / ODBC    
Sync Phonebook with Microsoft Exchange    
Real Time Queue Monitoring    
Wallboard    
Switchboard Queue Manager View    
Call Recordings Search    
Supervisor can Log Agents In/Out    
Supports External Agents    
Callback if queue full    
CRM Integration / Scripting Interface    
SLA alerting/reporting    
       
Mobility
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage 3CXPhone from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
       
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
       
Application Integration
Microsoft Outlook
Office 365 (address book only)  
TAPI  
Office 365    
Salesforce    
Microsoft Dynamics    
Microsoft Exchange 2013 / LDAP / ODBC    
SugarCRM    
Google Contacts    
Exact    
Zendesk    
Freshdesk    
act!    
Datev    
       
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 5 10 25