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911 Call Taking Systems

Informer911 ANI/ALI PSAP Controller Informer911 PSAP ANI/ALI Controller Software Informer911 PSAP Client Application

The Informer 911 PSAP Controller System supports a wide variety of configurations while adapting itself to existing
equipment and software such as phone systems, CAD servers, mapping solutions, etc... In addition, the system has
these features:

Back Room Hardware

  • Built from the group up for failover redunduncy
  • Expandable to 64 cama and/or admin trunks
  • Expandable to 64 call taker positions
  • Redundant AC and DC power supplies
  • Cards can be easily hot-swapped without interrupting work flow
  • Dedicated MF receivers on each trunk
  • Supports Master Clock

Server Software

  • ALI lookup performed before call taker asnwers the phone
  • Supports a wide variety of ALI databases, CAD servers, MIS reporting tools
  • Ability to interface with software via the Visual Parser© technogory
  • Extensive logging
  • Instant and Archiving Recorder interface
  • Complies with Phase 1 and 2 specifications
  • Complies with NENA recomendations
  • 7, 8, 10, 20 digit ALI as well as Auto mode
  • Printer interface

Call Taker Hardware

  • TDD Modem and ANI/ALI delivery system
  • Has dedicated processor that keeps TTY modem functions completely separate from dispatcher's workstation.
  • Supports two instant recall recording ports with adjustable outputs, which also can be used as headset ports.
  • Has HCO and VCO capability with silent operation when in ASCII mode.
  • 3-way BAUDOT connections are more reliable by using microphone-off command when not transmitting or speaking.
  • Modem has passed ATIS TWIP test with 100% perfect score.

Call Taker Software

  • Compact and adjustable user interface for Intelligent Workstation
  • 7, 8, 10, 20 digit ALI as well as Auto mode
  • Printer interface
  • Instant Recall Recording
  • Station Status Monitor
  • TDD Terminal Interface
  • Call Transfer Capabilities
  • Call Transfer Based on Trunk or ESN number
  • Custom Ring Options
  • Separate Ring Options for Wireline vs Wireless calls
  • Application Maintains Extensive Logs
  • Time Syncronization with the Master Clock

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