3CX Features & Editions
|
PBX Edition (Free) |
Standard |
Pro / Enterprise |
| General Features | ||||
| Extensions | Unlimited | Unlimited | Unlimited | |
| Number of Simultaneous Calls Supported | 8 | 4=>1,024 | 4=>1,024 | |
| Call Logging |  |
|
|
|
| Call Forward on Busy or No Answer | |
|
|
|
| Call Routing by DID | |
|
|
|
| Auto Attendant / Digital Receptionist | |
|
|
|
| Voicemail/ Music on Hold | |
|
|
|
| Central Phonebook | |
|
|
|
| Call Transfer | |
|
|
|
| MWI – Message Waiting Indicator | |
|
|
|
| Supports Popular SIP Phones | |
|
|
|
| Ring Extension & Mobile Simultaneously | |
|
|
|
| Automatic Pickup on Busy | |
|
|
|
| Supports SIP Trunks/ Gateways | Single SIP Trunk | |
|
|
| Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) | No G729 | |
|
|
| Call Reporting | |
|
||
| Call Parking / Pickup | |
|
||
| Call Queuing | |
|
||
| Call Recording | |
|
||
| Intercom/ Paging | |
|
||
| Call Recordings Management | |
|
||
| Management and Scalability | ||||
| Web-based Management Console | |
|
|
|
| Automated Provisioning of Devices | |
|
|
|
| Real Time Web-based System Status | |
|
|
|
| Integrated Web Server | |
|
|
|
| SBC to Configure Remote Extensions | |
|
|
|
| VMware / Hyper-V Compatibility | |
|
|
|
| Scheduled Backup | |
|
|
|
| Connect Remote 3CX PBX Systems (Bridges) | |
|
||
| Scheduled Restore | |
|||
| Inbuilt Fail Over Functionality incl. Standby Licence | Yes / Standby Licence in Enterprise only | |||
| Unified Communications | ||||
| See the Presence of Your Colleagues | |
|
|
|
| Receive Voice Mail via Email | |
|
|
|
| Advanced Forwarding Rules | |
|
|
|
| Setting Up Conference Calls | |
|
||
| Receive Faxes via Email as PDF | |
|
||
| Integrated Fax Server | |
|
||
| Integrate Offices with 3CX Bridge | |
|
||
| View Presence of Bridged PBXs | |
|||
| Call Center / Contact Center | ||||
| Advanced Queue Strategies | |
|||
| Advanced Call Reporting | |
|||
| Real Time Queue Statistics | |
|||
| Queue Reports | |
|||
| Barge In / Listen In / Whisper | |
|||
| Query Customer Name Based on Caller ID | |
|||
| Ability to Use the 3CX Clients API | |
|||
| Link Company Directory with LDAP / ODBC | |
|||
| Sync Phonebook with Microsoft Exchange | |
|||
| Real Time Queue Monitoring | |
|||
| Wallboard | |
|||
| Switchboard Queue Manager View | |
|||
| Call Recordings Search | |
|||
| Supervisor can Log Agents In/Out | |
|||
| Supports External Agents | |
|||
| Callback if queue full | |
|||
| CRM Integration / Scripting Interface | |
|||
| SLA alerting/reporting | |
|||
| Mobility | ||||
| Android Client | |
|
|
|
| iOS Client | |
|
|
|
| Windows Phone Client | |
|
|
|
| CTI Support | |
|
|
|
| Seamlessly Create Conference Calls | |
|
|
|
| Users can Configure their Own Extension | |
|
|
|
| Provisioning by Email | |
|
|
|
| Manage 3CXPhone from within the Console | |
|
|
|
| Includes 3CX Tunnel to Avoid NAT Problems | |
|
|
|
| IP Phone Management | ||||
| Automatic Plug & Play Phone Provisioning | |
|
|
|
| Manage IP Phones Network Wide from Console | |
|
|
|
| Restart Phones Remotely | |
|
|
|
| Update & Manage Firmware Network Wide | |
|
|
|
| Application Integration | ||||
| Microsoft Outlook | |
|
|
|
| Office 365 (address book only) | |
|
||
| TAPI | |
|
||
| Office 365 | |
|||
| Salesforce | |
|||
| Microsoft Dynamics | |
|||
| Microsoft Exchange 2013 / LDAP / ODBC | |
|||
| SugarCRM | |
|||
| Google Contacts | |
|||
| Exact | |
|||
| Zendesk | |
|||
| Freshdesk | |
|||
| act! | |
|||
| Datev | |
|||
| Web Conferencing | ||||
| Plugin Free – WebRTC | |
|
|
|
| One-click conference | |
|
|
|
| Meeting Recording | |
|
|
|
| Remote Control / Assistance | |
|
|
|
| Screen Sharing | |
|
|
|
| Unlimited Users | |
|
|
|
| Participants Included | 5 | 10 | 25 | |